Agent Compass - HQ - Agent Directory & Submitted Applications Export (file empty) – Incident details

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HQ - Agent Directory & Submitted Applications Export (file empty)

ResolvedMajor outage133 hours 10 minutes

Affected

Imports

Major outage from 11:30 PM to 3:12 AM, Operational from 11:30 PM to 12:40 PM, Major outage from 4:49 PM to 12:40 PM

Agent

Major outage from 11:30 PM to 3:12 AM, Operational from 11:30 PM to 4:49 PM, Major outage from 4:49 PM to 12:40 PM

Applications

Major outage from 11:30 PM to 3:12 AM, Operational from 3:12 AM to 12:40 PM

  • ResolvedUTC

    This incident has been resolved. Agent Directory Export and Submitted Applications Export is now fully functional on HQ.quility.com

  • UpdateUTC

    Symmetry has not resolved this issue as of yet, we have reached out for an update.

  • MonitoringUTC

    We implemented a partial workaround for Applications Import and are currently monitoring for when HQ Agent Directory Import is fixed.

    The workaround gives you the ability to use OPT Applications export and import into Agent Compass (see instructions in Agent Compass).

  • InvestigatingUTC

    Symmetry has been made aware that their HQ Agent Directory and Submitted Applications Export is failing (leaving an empty file when downloading). This prevents you from importing into Agent Compass.